1 reviews | Active since Feb 2015
KingPrice cancelled POLICY on no grounds!
<p>Good Morning. We are not very happy with the service we received this morning from your company. We phoned in to change our debit order details only to find out that our policy has been cancelled due to non payment. This past few weeks thats passed weve been speaking with numerous people at your company to notify you that the premium for August didnt went off and that we would like to reschedule the payment when everyone we spoke to keep advising us that the premium has been successfull. We also try the previous month to do reschedule for a payment when the same thing happend. Now when we want to change the details the policy has been cancelled. We didnt even receive confirmation from you stating the policy has been cancelled. This is not the service we would like to receive for our car insurance. Really, this is not on.</p>
Hi Quinton
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We note that due to a system error the premium reflected as paid but was in actual fact unpaid. Our retentions department discussed the matter with you and we note the policy is now active. Our sincerest apologies for any inconvenience caused due to this error. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Hi Quinton
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We note that due to a system error the premium reflected as paid but was in actual fact unpaid. Our retentions department discussed the matter with you and we note the policy is now active. Our sincerest apologies for any inconvenience caused due to this error. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court