"KingPrice" and "Device Repair Centre" giving SAMSUNG a bad name!!!

DO NOT SIGN UP WITH KINGPRICE, AS YOUR INSURANCE COMPANY !!!

My cellphone (Samsung S8+), is (was) insured with KingPrice for R20,000.00. Then ontop of that, i also have (had) my vehicle insured with them. These two together, made a hefty amount each month, for someone that doesnt have a job and not medically allowed to work anymore.

I contacted KingPrice at the end of July 2018, letting them know that the battery on my phone is swollen and it needs to be fixed. They picked up my cellphone from my home, using an independent driver and this driver, with the instructions of KingPrice, took my phone to a place called "Device Repair Centre", to be repaired. They had my phone for two (2) weeks!!! I have in the meantime, discovered that this place (Device Repair Centre) is not accredited with Samsung at all.

DRC (Decive Repair Centre), then kept contacting me every few days, saying this is broken...no, that is broken...no this is broken... Eventually i told KingPrice to return my phone to me as is and i cancelled my Insurance with them and decided to rather put my trust into Outsurance.

I then took my phone to Samsung to be looked at, seeing as more things on the phone wasnt working now. Samsung then took a day assessing the whole phone and did numerous tests on my phone. This past Friday, they sent me an estimate on the repairs on my phone. The estimate said that i need to pay R6,000 before they will fix my phone!!!

R6,000?!?! This is caused by DRC opening my phone and playing around with it, not knowing what they are doing. I now lost not only R6,000 because i trusted KingPrice in looking after my highly insured phone, but ive also lost all the monthly premiums ive paid to KingPrice for such a long time!!!

DONT WASTE YOUR TIME AND MONEY ON KINGPRICE !!!