IM
Itumeleng M
1 reviews | Active since Aug 2019
20 Aug 2019, 10:09
KING ***
<div>King price is the most unprofessional insurance company on earth, I had an accident just before midnight on the 7th of July with my family (with my 2 years old daughter), they failed to transport us or arrange accommodation for us as promised when I joined them, we ended up having to drive home as it wasn't safe where we were, by the time we got home the car was jagging, they took 20 days to accept the claim after asking a number of ridiculous questions looking for loops to reject the claim, now their car hire period is over and they told me straight to my face that it's non of their business but they took a millennium to accept the claim, I'm now told that my car is out of warranty and therefore they are going to use old parts to fix it which was never disclosed when I joined them, the only other time they spoke to me was when they notified me that they were going to increase my premium other than that no one had spoken to me, no one is communicating with me regarding the progress and whereabouts of my car</div>
Helpful (0)
Replies (1)0
Replies (1)
King Price Insurance's replyOfficial
21 Aug 2019, 12:28 Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our SEM department will be in contact to discuss. Please see below article from the Ombudsman for short term insurance regarding parts : https://mg.co.za/article/2009-06-12-use-of-pirate-car-parts-allowed-says-ombudsman
The use of second-hand parts to repair cars insured by short-term insurers is allowed if it does not compromise safety, the Short-term Insurance Ombudsman said on Friday.
Ombudsman Brian Martin said his office frequently received complaints from consumers about the use of so-called “pirate parts” and second-hand parts by insurers when repairing motor vehicles.
“There is a perception on the part of the public that an insurer is obliged, when repairing a motor vehicle, to use new original factory supp**** parts in all instances,” Martin said in a statement.
“Depending upon the circumstance of each case and in particular the age and condition of a car, there is, however, no reason why components made by outside component manufacturers should not be used where this can result in cost savings, provided that issues of safety or reliability are not compromised,” he said.
The use of second-hand parts, where appropriate, was also to be encouraged as a cost-saving measure, he added.
Martin stressed that no hard and fast rule could be laid down and that each case had to be assessed on its individual merit.
He appealed to members of the public to be reasonable and practical in their approach to the repair of accident damage by insurers, pointing out that the underlying purpose of insurance was one of indemnification and not enrichment.
“If premiums are to be kept at reasonable levels and increases in premiums within similar bounds, it is imperative that everything possible be done to keep repair costs down, but at the same time without compromising safety or quality standards,” Martin said.
However, “original factory supp**** components must be fitted whenever a critical component of the motor vehicle may be damaged or where the warranty or maintenance plan of a vehicle may be adversely affected by the fitting of other components,” Martin said.
A distinction was drawn between components made by reputable manufacturers which conformed to recognised safety or quality standards and those which may be classified as **** or unauthorised copies made by unspecified manufacturers, often in China.
In the modern world very few motor manufacturers make the components incorporated into their motor vehicles and a high percentage of these components are sourced from specialist component manufacturers, Martin said.
The use of second-hand parts to repair cars insured by short-term insurers is allowed if it does not compromise safety, the Short-term Insurance Ombudsman said on Friday.
Ombudsman Brian Martin said his office frequently received complaints from consumers about the use of so-called “pirate parts” and second-hand parts by insurers when repairing motor vehicles.
“There is a perception on the part of the public that an insurer is obliged, when repairing a motor vehicle, to use new original factory supp**** parts in all instances,” Martin said in a statement.
“Depending upon the circumstance of each case and in particular the age and condition of a car, there is, however, no reason why components made by outside component manufacturers should not be used where this can result in cost savings, provided that issues of safety or reliability are not compromised,” he said.
The use of second-hand parts, where appropriate, was also to be encouraged as a cost-saving measure, he added.
Martin stressed that no hard and fast rule could be laid down and that each case had to be assessed on its individual merit.
He appealed to members of the public to be reasonable and practical in their approach to the repair of accident damage by insurers, pointing out that the underlying purpose of insurance was one of indemnification and not enrichment.
“If premiums are to be kept at reasonable levels and increases in premiums within similar bounds, it is imperative that everything possible be done to keep repair costs down, but at the same time without compromising safety or quality standards,” Martin said.
However, “original factory supp**** components must be fitted whenever a critical component of the motor vehicle may be damaged or where the warranty or maintenance plan of a vehicle may be adversely affected by the fitting of other components,” Martin said.
A distinction was drawn between components made by reputable manufacturers which conformed to recognised safety or quality standards and those which may be classified as **** or unauthorised copies made by unspecified manufacturers, often in China.
In the modern world very few motor manufacturers make the components incorporated into their motor vehicles and a high percentage of these components are sourced from specialist component manufacturers, Martin said.
King Price Insurance's reply21 Aug 2019, 12:28
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our SEM department will be in contact to discuss. Please see below article from the Ombudsman for short term insurance regarding parts : https://mg.co.za/article/2009-06-12-use-of-pirate-car-parts-allowed-says-ombudsman
The use of second-hand parts to repair cars insured by short-term insurers is allowed if it does not compromise safety, the Short-term Insurance Ombudsman said on Friday.
Ombudsman Brian Martin said his office frequently received complaints from consumers about the use of so-called “pirate parts” and second-hand parts by insurers when repairing motor vehicles.
“There is a perception on the part of the public that an insurer is obliged, when repairing a motor vehicle, to use new original factory supp**** parts in all instances,” Martin said in a statement.
“Depending upon the circumstance of each case and in particular the age and condition of a car, there is, however, no reason why components made by outside component manufacturers should not be used where this can result in cost savings, provided that issues of safety or reliability are not compromised,” he said.
The use of second-hand parts, where appropriate, was also to be encouraged as a cost-saving measure, he added.
Martin stressed that no hard and fast rule could be laid down and that each case had to be assessed on its individual merit.
He appealed to members of the public to be reasonable and practical in their approach to the repair of accident damage by insurers, pointing out that the underlying purpose of insurance was one of indemnification and not enrichment.
“If premiums are to be kept at reasonable levels and increases in premiums within similar bounds, it is imperative that everything possible be done to keep repair costs down, but at the same time without compromising safety or quality standards,” Martin said.
However, “original factory supp**** components must be fitted whenever a critical component of the motor vehicle may be damaged or where the warranty or maintenance plan of a vehicle may be adversely affected by the fitting of other components,” Martin said.
A distinction was drawn between components made by reputable manufacturers which conformed to recognised safety or quality standards and those which may be classified as **** or unauthorised copies made by unspecified manufacturers, often in China.
In the modern world very few motor manufacturers make the components incorporated into their motor vehicles and a high percentage of these components are sourced from specialist component manufacturers, Martin said.
The use of second-hand parts to repair cars insured by short-term insurers is allowed if it does not compromise safety, the Short-term Insurance Ombudsman said on Friday.
Ombudsman Brian Martin said his office frequently received complaints from consumers about the use of so-called “pirate parts” and second-hand parts by insurers when repairing motor vehicles.
“There is a perception on the part of the public that an insurer is obliged, when repairing a motor vehicle, to use new original factory supp**** parts in all instances,” Martin said in a statement.
“Depending upon the circumstance of each case and in particular the age and condition of a car, there is, however, no reason why components made by outside component manufacturers should not be used where this can result in cost savings, provided that issues of safety or reliability are not compromised,” he said.
The use of second-hand parts, where appropriate, was also to be encouraged as a cost-saving measure, he added.
Martin stressed that no hard and fast rule could be laid down and that each case had to be assessed on its individual merit.
He appealed to members of the public to be reasonable and practical in their approach to the repair of accident damage by insurers, pointing out that the underlying purpose of insurance was one of indemnification and not enrichment.
“If premiums are to be kept at reasonable levels and increases in premiums within similar bounds, it is imperative that everything possible be done to keep repair costs down, but at the same time without compromising safety or quality standards,” Martin said.
However, “original factory supp**** components must be fitted whenever a critical component of the motor vehicle may be damaged or where the warranty or maintenance plan of a vehicle may be adversely affected by the fitting of other components,” Martin said.
A distinction was drawn between components made by reputable manufacturers which conformed to recognised safety or quality standards and those which may be classified as **** or unauthorised copies made by unspecified manufacturers, often in China.
In the modern world very few motor manufacturers make the components incorporated into their motor vehicles and a high percentage of these components are sourced from specialist component manufacturers, Martin said.