King problem

Vehicle was damaged in haelstorm. Initial assistance was quick and efficient. Took Vehicle got dents out of body as good as possible, paid excess. Window was still cracked. Trying to get someone to assist a nightmare. Get send from one person to the other. And get told to pay another R1500 to get windscreen fixed. It was same incidence and same storm that caused damage, still same claim that needs to get sorted. Why do I have to pay another excess. Very disappointed. Even sending emails is useless get referred app for no efficient self service.