King Prize and Ombudsman

My daughter had a accident last year Aug22 We submit a claim at King Price They declined it with terrible excuse we submitted the wrong designated driver which was my son in law....my goodness in the old days you didn't had to submitted a driver as long as the person had a license. Then we had to go to the Ombudsman which was also a disaster they took their time 8months with the case and said sorry cannot do anything. Before all this the vehicle was assessed and stuff was ****** and damaged. Which we asked them please to replace but they still declined. My goodness the hell they putting us through. And then between the people they using to tow the vehicle and the panelbeaters to store the vehicle and the driver signed when car was returned to us for all the ****** and damaged stuff. They don't want to atleast pay for that. We had enough it was trauma with accident and we had to deal with all this. And the Ombudsman I am also going to put another claim because they all hopeless and don't care. But I am also going to the papers, everyone must know.