yB
yasmin B

1 reviews | Active since May 2016

06 May 2016, 04:40

King Prince NO King at all

We had a freek accident where our front gate ran off the rail. This gate is about 2 years old. We contacted King Price . The guy came out said they will replace the motor as it was damaged when the gate fell over but the rail of the gate bent so that must first be fixed. Because it is a call centre you speak to a different person every time. The first one told us the excess will be R1500 I have just spoken to the second one said the will not pay for the motor or the gate as there was no reason why the gate fell over. I thought you take out insurance for accidents so a freek accident is NOT an accident. I don't think their consultants understand proper English.

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Replies (1)
King Price Insurance
King Price Insurance's reply06 Jun 2016, 14:11
Official

Dear Hello Peter User

Kindly be advised that due to the upgrade of the Hello Peter website, some of our previous responses have not reflected.

While Hello Peter fixes this for us, this is an interim response to correct the data. If your complaint has not been addressed kindly email ***

Our sincere apologies for any inconvenience caused due to this updated response.

Yours in Royal Service

King Price