TM
Thobile M
1 reviews | Active since May 2019
23 Aug 2020, 16:48
King prince insurance doesn't tell it's customers truth
On the 19th of April 2019 ,I was involved in an accident. I then phoned my insurance (KING PRINCE INSURANCE) to lodge the claim. King prince insurance registered the claim. After 3 days their consultant phoned and told me that my claim was approved and I was liable for R 18 250. When I asked why? He told me that it was my access. He told that my access was 10% of my car retail value. When I joined, I was told that my access will be 10% of the total damage. The total damage was R25000 and I paid R18 250.
I made sure that my family and friends canceled their their contracts with king prince insurance.
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King Price Insurance's replyOfficial
25 Aug 2020, 11:37Hi Thobile
Our claims department has been in contact to discuss your concerns. We have listened to the recording of sale and note that your excess option of 10% of the retail value of the vehicle was clearly explained to you and even and example was discussed to provide further clarity. We note that you accepted this excess option and understood at point of sale. Should you require any further information please do not hesitate to contact.
Our claims department has been in contact to discuss your concerns. We have listened to the recording of sale and note that your excess option of 10% of the retail value of the vehicle was clearly explained to you and even and example was discussed to provide further clarity. We note that you accepted this excess option and understood at point of sale. Should you require any further information please do not hesitate to contact.
King Price Insurance's reply25 Aug 2020, 11:37
Official
Hi Thobile
Our claims department has been in contact to discuss your concerns. We have listened to the recording of sale and note that your excess option of 10% of the retail value of the vehicle was clearly explained to you and even and example was discussed to provide further clarity. We note that you accepted this excess option and understood at point of sale. Should you require any further information please do not hesitate to contact.
Our claims department has been in contact to discuss your concerns. We have listened to the recording of sale and note that your excess option of 10% of the retail value of the vehicle was clearly explained to you and even and example was discussed to provide further clarity. We note that you accepted this excess option and understood at point of sale. Should you require any further information please do not hesitate to contact.