King Prince does not want to put answers to questions in writing

Do not take King Price insurance. When they want you to sign up you receive emails, phone calls,, the best service. But after you have signed up they are not willing to put anything in writing. They use the "fact" that your information is not up to date as a reason not to pay out a claim and if they put it in writing that they have all the information, then they can't use the excuse. Our son signed up middle of Jan 2026 and up to date we are still struggling to get an updated police schedule. In the 2nd policy schedule that we have received only after numerous mails warning them we are going to write negative review on Hello Peter there was suddenly a paragraph regarding a Valuation Certificate that they need - stating - "no certificate= no claim". After speaking to the dealership trying to obtain such an certificate and the dealership does not know what is it, and mailing again for assistance, King Price called our son and said that certificate is not applicable to his car. I wrote an email requesting that I want that in writing, will not accept the phone call and they must mail an update policy schedule without that paragraph in it AND requesting what is the procedure if we want to cancel, they mailed exactly the same schedule without any feedback how to cancel. YOU CAN'T trust King Price. They make phone calls - they do not want to put anything in writing. We are getting quotes from other companies. That is why the premiums are cheaper because you will struggle for months to receive a pay out from them. That is also what now have read on Hello Peter regarding King Price. Should have checked Hello Peter before we signed a contract. Avoid then at all costs!!!!