King price yes but not treating your clients like Royalty

I been with King Price since Jan 2018. Recently had a bumper bush and since the claim was lodged I had very little communication from them. I as the customer had to continue contacting them, no replies to emails or replies when leaving massages for them yo contact me back. I am in the service industry and can not expect that people treat you as if they as doing you a favour. I even went as far as spending them a mail informing that I am considering moving my business.... not that has even warranted a reply. I am usually a very loyal customer and don't like changing service providers even when I do get offered a better pricing. Well I am now forced to look for a better service provider.