YC
Yulan C

1 reviews | Active since Jun 2010

24 Jun 2019, 16:09

King Price Worst insurance service ever - POLICY CANCELLED

Only reason I gave them a star above is to continue writing this review, with out that start no review is allowed to be written Pathetic service on my claim. broke into my bakkie at Gautrain station on 14/05 or so, after much begging on the phone, appealing to their internal ombudsman, King Price decided to honor my claim after about 3 weeks, I think. in the middle of all this, I upgraded my items on the policy, still waiting for a updated policy schedule and policy document - make no mistake KP premium went up immediately, money came first - see what is important here ? I cancelled policy on Thursday afternoon last week. - their (dis-)service defied belief, it was that pathetic from claims centre up to KP internal ombudsman, even KP team leader was terrible. from the moment of claim onwards they disgusted me. Calls were not listened to by anyone(maybe they will now), and no feedback can be expected from anyone. retentions department was good, they have to be.

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Replies (2)
King Price Insurance
King Price Insurance's reply25 Jun 2019, 10:59
Official
Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you. The Yourcouncil department has been in contact with you regarding the outcome of your dispute and the way forward. Your policy documents have been emailed to you as per your request. Should you require any further assistance please do not hesitate to contact King Price directly.
YC
Yulan C's update25 Jun 2019, 11:20
Reviewer Update
Please do not contact me.
My policy was cancelled on the 20/06/2019. Can u not understand that ?

Please stay away from me and my bank account.
just process my premium refund for 10 days and go away, I do not wish to do any further business with you.