King Price wont pay out, tracking device not insta

My Car was ****** out of my complex and I submitted the claim. My claim was rejected because there was no tracker installed. I am busy fighting the rejected claim and I was sent the voice recordings. King Price said that they will contact me for installation of the tracker and this never happened, no call from anyone to get the tracking device installed. King Price says its my responsibility, how can this not be on them to also follow up, but messages can be sent saying your insurance went down by R2 give me a oooohhaaa!! Only to get a R380 increase in December... Quick to follow up on increases and send thousands of messages but cant follow up on a tracking device. They say its because they sign about 3000 policies per day they cant call after clients every day, not their responsibility.. Fine give me a penalty or reduce the payout if it was partly on me to remember about tracking device but they are 100% right so sorry, claim rejected and policy cancelled bye.. Doesn't say much about client care or help does it.. Going to second Ombudsman after one that King Price assigned also just rejected with same answer the assessor gave me, exactly the same answer