JG
Jannie G

1 reviews | Active since May 2015

14 May 2015, 06:51

King Price what a joke

So I phoned King Price to get a quote on a new vehicle that I bought, being a first timer the consultant told me that I have to give my bank account number in order to get the quote, I wasn't happy with this but he told me that he needs that to finance the quote. I gave to him...He told me that I can cancel the quote at any given time. So the next day I got a better insurance deal and phoned KING PRICE to CANCEL my quote. The person on the phone insured me that the cancellation is successful.<br> <br> So on the 7th of May 2015 a debit order of R1168.12 and R319 went of from my account. Obviously I phoned KING PRICE to find out what the hell is going on, so the lady told me that it was a error from their side and that this would not happen again in the future. I have a recording of the phone call as well....<br> <br> So this morning 14 May 2015 KING PRICE decides to take R1168.12 again from my account, this is after I cancelled it and spoke to the finance lady. Now my question is WTH they cant even tell me what they are insuring me for, what my cars vin or engine number is,<br> <br> Its costing me money to do the reversal from the bank and all they say is, \Sorry its a error from our side"<br> <br> ***** stay away"""

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Replies (1)
King Price Insurance
King Price Insurance's reply18 May 2015, 14:30
Official
Hello Jannie1984,

It's really heartbreaking for us to hear that you had a bad service experience from us.

We can't undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it. As per our records you have been contacted by Tracey in our retentions department whom has assisted.

should you require any further assistance please do not hesitate to contact.


Royal regards
the kings court