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Nobuhle N

1 reviews | Active since Jan 2022

26 Sept 2024, 08:37

King Price warranty is a ****

I took a warranty with King Price for my BMW, after years of making payments with no problems I now have an issue with my car and I put through a claim and King price is telling me that I'm not covered for certain things and only covered for 25%.

When you take the cover on the phone, they don't tell you everything and now I was told to click on certain links on my policy schedule to see the wording. Why was this wording not there when I was signing up, so that I know if the cover is suitable or not.

Basically, I was not covered all these years because my car was well over 100 000km then and would soon be 200 000km. I paid premium for so many years for nothing. From a R17 000 quote king price will only pay R750, this is appalling since I actually realise that I'm not covered at all.

I would advise people who have more than 100 000km on their vehicles not to take a warranty from King Price its a ****. I can't afford to pay for this at all, I've been paying knowing that I'm covered but I was wrong. King price does not give proper advise for the best interest of the king its about making money.

I'm even canceling my insurance which I've had since 2013.

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Replies (6)
King Price Insurance
King Price Insurance's reply26 Sept 2024, 10:04
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
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Nobuhle N's update26 Sept 2024, 10:54
Reviewer Update
Why should I lodge a dispute when the case has not been closed? This morning I received the offer to pay the R750 into my account which Ideclined. Why can't the assessment be reviewed as it is still open?

Now you want to send me from pillar to post, you take us for granted but when its time to deduct the premium you don't give us stories. When I took the policy my kms were 170 000, clearly the intention was to **** customers of their premiums.

It is unacceptable to ask me to lodge a dispute of an open claim, whereas you can review the assessment made and make a judgment or offer. Also, you don't provide an address where this must be emailed to. Even your response shows that you don't take your customers seriously. I've had a good experience previously with the insurance but clearly King Price has stopped valuing their customers and only want to make money.

I haven't even received a call about my case and I'm being told that I should lodge a dispute.
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Nobuhle N's update26 Sept 2024, 11:32
Reviewer Update
I have lodged an objection. How long will this process take?
King Price Insurance
King Price Insurance's reply26 Sept 2024, 11:34
Official
The Your council team will respond to you with confirmation of receipt and a time frame for response.
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Nobuhle N's update26 Sept 2024, 11:40
Reviewer Update
This is exactly what the attitude that King Price has for its customers. No direct answers taking you from pillar to post, as I said before not one person has called me address the case but you receive responses that are generic.

I wish I never took this stupid warranty, its a reap off and we are being ill advised. You w
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Nobuhle N's update26 Sept 2024, 11:43
Reviewer Update
King price will lose customers with this attitude. I'm definitely canceling my insurance which I've had a very good relationship with until now... you need to evaluate your relationship with your customers. Very frustrating to deal with, very nonchalant. You will never see me again.