1 reviews | Active since May 2012
KING price VERY BAD INSURANCE STAY AWAY!!!
I have put in a claim there was a breaking at my house on the 29th of July 2015 <br> its now 2 weeks claim still not finilised. <br> <br> The assesor Stephan has come to my house and got all the information plus then he asked if he can go through my house so that they dont have to come out again if i ever claim again <br> <br> He said 2 days the claim will be sorted. its still not. He is trying to see if we are under insured or not. So he **** when he was going through my house. it was to try to see is i was under insured nothing els. <br> <br> Just now he spoken to my husband and because my husband had a judgement againts his name (which i didnt know of and he only find out 3 weeks ago) they are not going to pay out our claim???<br> <br> <br> 1. This is on MY name not my husbands name<br> 2. we are married out of commuity none of his judgements has anything to to with me!!!<br> <br> <br> <br> King Price are BAD BAD BAD they will do anything to not pay!!! I will not leave it here!!!<br> <br> <br> <br> DONT ever leave your insuarance company for a cheaper one....
Thank you for your comment and allowing us the opportunity to respond. We confirm that Pierre van der Merwe from our claims department has been in contact with you and addressed all your concerns raised telephonically. He explained the policy terms and conditions as stipulated in our policy wording.
Furthermore we can confirm that the inventory done by the assessor Stephan at the risk address confirmed that you are indeed correctly insured and thus no under insurance/average will be app**** to your claim. Please remember that it remains the client's responsibility to make sure that he/she is correctly insured at all times. As per the telephonic discussion between your husband and Pierre van der Merwe he was informed that due to the new information regarding the judgment, your claim can unfortunately not be finalised by close business today as this will first have to be validated in full before a decision can be made on your claim.
We can however assure you that we are doing everything possible to finalise the matter as soon as possible.
Please don't hesitate to contact Pierre van der Merwe directly should you have any further queries.
Royal Regards
The Kings Court
Thank you for your comment and allowing us the opportunity to respond. We confirm that Pierre van der Merwe from our claims department has been in contact with you and addressed all your concerns raised telephonically. He explained the policy terms and conditions as stipulated in our policy wording.
Furthermore we can confirm that the inventory done by the assessor Stephan at the risk address confirmed that you are indeed correctly insured and thus no under insurance/average will be app**** to your claim. Please remember that it remains the client's responsibility to make sure that he/she is correctly insured at all times. As per the telephonic discussion between your husband and Pierre van der Merwe he was informed that due to the new information regarding the judgment, your claim can unfortunately not be finalised by close business today as this will first have to be validated in full before a decision can be made on your claim.
We can however assure you that we are doing everything possible to finalise the matter as soon as possible.
Please don't hesitate to contact Pierre van der Merwe directly should you have any further queries.
Royal Regards
The Kings Court