King Price Unsatisfactory Client Service and Ludicrous Protocol!

On both 1 and 16 January 2019, attempts to collection my monthly debit order to King Price had failed, due to insufficient funds.

I ACCEPT THAT, since I was still awaiting payment for work done for a company during the month of December, which I had only received today, 17 January 2019.

Having said that, I called King Price and asked for their banking details, in order to to pay my outstanding premium, since I'm well aware that I'm not covered during this time.

However, I was told that I had I cannot make an EFT payment into any bank account, and also had to wait an additional three to four working days, for the latest unsuccessful transaction to reflect as such on their system, and only thén will I be contacted from someone from their Collections Department, in order to make the necessary arrangements.

I tried to explain that the main issue is that I'm not covered, and since I'm now able to make payment in order to correct that, I would like to do so as soon as possible, but to no avail.

I asked to be transferred to their Collections Department, but apparently no one was available for me to talk to. When asked to speak to a Supervisor, I was merely placed on hold, and after a while being told that the Supervisor actually agrees with whatever the operator had told him / her.

When asked why I wasn't allowed an opportunity to speak to the so-called Supervisor myself, the silence on the other side of the line was supposedly answer enough.

I honestly find this UNACCEPTABLE, to say the least!

I am amazed that there exist NO WAY for me to make an immediate payment in order to enjoy peace of mind for being covered. For your sake and mine, King Price, I really hope and pray that nothing happens with me, or my car during this period...

Seriously considering taking my business elsewhere.