1 reviews | Active since Mar 2009
King Price unable to cancel my cover
<p>I have been insured with King Price and was fairly happy with the initial service until now. I have recently purchased a new vehicle and obtained a quote from King Price, who was unable to beat another quote. I opted to change insurance companies as King Price was unable to compete. I tried to cancel my insurance since the 25th of November, this requiring me to call their call centre several times. Each time I was told that somebody would call me back "ya right" or that I will receive a confirmation of cancelation email "still holding my breath" and the latest was after holding on for 10min, having the call dropped on me. My last attempt to have this policy cancelled was to reverse the debit order which I will do again next month and then hopefully this policy will then be cancelled. They don’t reply or even confirm receipt of email. Can only imagine what would have happened should I have had a claim. "O dear"</p> <p> </p> <p>Anyway, to all those looking for vehicle insurance, A decreasing premium each month is nice, but do you want to deal with this kind of service should you need to claim??</p>
So...Heard back from King Price this afternoon. Spoke to a nice lady that apologised and insured that my policy was cancelled eventually. It is only because of this assistance that I have decided to change my rating as I was assured that relevant parties will be addressed.
So...Heard back from King Price this afternoon. Spoke to a nice lady that apologised and insured that my policy was cancelled eventually. It is only because of this assistance that I have decided to change my rating as I was assured that relevant parties will be addressed.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
