King Price - TV claim (Shanique the consultant, bad service)

Hi people

I logged a claim for my TV with King Price. They sent out an assessor who just looked at the TV and took a pic. Now, according to the report, the displacment board was loose, however they did not open the TV or take it in. My question is, how did they reach this conclusion. Furthermore, i spoke to someone who is a senior consultant "Shanique", and was she arrogant. According to her, Angus Buger (the consultant on my case) he will tell me the same thing (guess she speaks for all consultants) King price "get qualified consultants and professional assessors". I guess because it was 3mins left for closing the call centre I was not important enough. Why do I always have to put up an argument with King price. Is this there policy, "first fight" then we process.

I expect an apology from Shanique.