King Price: Told “No cost” to Release Car, Forced to Pay R9700 at Assessment Centre.

I’m posting this because King Price’s “escalated” process has failed me.My vehicle was taken to JF AUTO REPAIRS after I CANCELLED my claim CKP***/2. THE consultant specifically told me on that there would be NO cost for me to collect my vehicle once released.08/04/2026 When I arrived at the assessment centre on, I was told I must pay R9,700 before they would release MY car. I was forced to pay out of pocket to get my vehicle back. Since then, King Price keeps saying “the matter is escalated, please wait”. It’s been 20 days. Yet when it’s month-end, King Price has no problem debiting premiums “fast-fast”.I want: 1. Full refund of the R9,700 I was wrongfully forced to pay 2. Written explanation why I was misled by your agent 3. Confirmation this won’t affect my future claims as I’ve been a loyal client. If this isn’t resolved with proof of refund in 5 business days, I’m filing with the National Financial Ombud Scheme and FSCA. # King Price, do the right thing. #KingPrice #InsuranceSA #NFOSA