1 reviews | Active since Oct 2016

26 Jul 2020, 10:05

King Price

<div>Once again I am forced to complain about King Price. I am not sure what I was thinking giving this company a second chance but here we are. I sent a request to cancel my policy on 9 July 2020 with effect 25 July 2020, and you did not bother to even reply. Yet my premium was paid on time, every single month, without fail. I sent a follow up on 17 July 2020, after having given sufficient benefit of the doubt with due regard to the COVID situation. They failed to reply yet again. Yesterday they went ahead and debited my account. This is a joke. As a company that professes to care about their clients, they have failed me on more than one occasion. Now they have taken money that is not owed to them, so in other words they have ****** from me. I expect someone senior to rectify this as a matter of urgency. </div>

0
Replies (1)
King Price Insurance
King Price Insurance's reply27 Jul 2020, 15:48
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.  We’ll give you a call soon if that’s okay, so that we can sort this out.  Please accept our sincere apologies in the meantime.