King price, there is the price to pay but no service to be expected

Despite that they offer "Royal" service their service is anything but royal, never mind royal there isn't any service at all ... They are only happy to collect premiums, every month, but when there is a claim then they disappear in a thin air. So far I never had any claims since I was hunted to switch from another Insurance provider to the "King Price". There was damage to my vehicle by the third party. I followed all their instructions, police report, registered claim, etc. I've done all what I was told by their consultants from the beginning of the loss only to find out later that they are not prepared to pay Estimate done by their repair shop to which one I was directed by themselves. Now they offer to pay some superficial reduced Estimate that they pulled out from the sleeve: some sort of a trump card. Funny enough that reduced Estimate was compiled by one Dennis of Auto Magic who in the first place directed me to their Authorized panel beaters. When you look at the dates of those documents it becomes clear that one Dennis had already his estimate done even before I went to LS Auto body. My question to Mr. Sebastian Makita was to please explain was it really necessary to send me to the panel shop if they already had compiled report and decided what amount they would be paying out. Sending people to go around in this COVID 19 pandemic isn't really smart thing to do especially having in mind my age group that is at higher risk. Since July 14th he never responded to my email. My question to King Price is why are you treating your clients so badly ? Is this is the way of doing business. If that is the case I am here to tell other people to be aware of this business policy and people should think twice before they sign any policy with you.