1 reviews | Active since Nov 2023
"King Price: The Royal Rip-Off"
AVOID THIS INSURANCE COMPANY AT ALL COSTS
I am writing to express my utter disappointment and frustration with the service I received from this insurance company. Yesterday, I called to report a leakage in my geyser and was asked to arrange for a plumber to assess the unit since they didn't have an agent in my area. I went out of my way to fetch the plumber, return him to his site, and even submitted all necessary documents at my own expense.
Despite the urgency of the situation, I was left without running hot water for TWO DAYS. This morning, I received a call informing me that my claim had been approved, but the kicker was that the payment would take 3 to 5 working days to process. Are you kidding me?! This is unacceptable, especially since I was not informed of this ridiculous waiting period beforehand.
To make matters worse, I had already made arrangements with the plumber to install a new geyser, but now I'm stuck in limbo, unsure of how to proceed. The insurer's lack of transparency and poor communication has left me feeling frustrated, helpless, and utterly disappointed.
*WARNING TO OTHERS:* If you value your time, money, and sanity, stay far, far away from this insurance company. Their claims process is slow, their communication is poor, and their customer service is non-existent.
*UNACCEPTABLE WAITING PERIOD:* 3 to 5 working days to process a claim is unacceptable, especially when it comes to essential services like hot water.
*POOR COMMUNICATION:* The insurer failed to inform me of the waiting period, leaving me to make arrangements that are now being rendered useless.
*LACK OF TRANSPARENCY:* The insurer's processes and timelines are unclear, making it difficult for customers to plan and make informed decisions.
I demand better from my insurance company, and I hope that others will take my review seriously and think twice before choosing this company.
It deeply saddens us to hear that you have had such an unhappy experience with King Price, but really appreciate you letting us know and giving us a chance to make amends.
Your complaint has been escalated to the relevant team and we’ll be in touch soon to discuss this with you.
Royal regards,
The king’s court
It deeply saddens us to hear that you have had such an unhappy experience with King Price, but really appreciate you letting us know and giving us a chance to make amends.
Your complaint has been escalated to the relevant team and we’ll be in touch soon to discuss this with you.
Royal regards,
The king’s court
I previously wrote a review expressing my disappointment with King Price Insurance's handling of my geyser claim. Unfortunately, the situation has only gotten worse.
After being told that my claim would take 3 to 5 working days to process, I received an sms this morning stating that the payment would only reflect in my account within the next 4 working days. This means that I'll only get paid next week, leaving me without a geyser for the entire week and weekend.
It's unacceptable that King Price Insurance is taking so long to process my claim, especially considering the urgency of the situation. I'm still without hot water, and it's clear that the company is not prioritizing my needs as a customer.
I'm extremely disappointed in King Price Insurance's lack of communication, transparency, and accountability. It's clear that they're not committed to providing good customer service, and I would not recommend them to anyone.
what really upsetting is the end of their email
"Happy? We sure hope so, because we're super happy!"
RELLY NICE rubbing in my face that their happy cause their probably have hot running water and I don't.
I previously wrote a review expressing my disappointment with King Price Insurance's handling of my geyser claim. Unfortunately, the situation has only gotten worse.
After being told that my claim would take 3 to 5 working days to process, I received an sms this morning stating that the payment would only reflect in my account within the next 4 working days. This means that I'll only get paid next week, leaving me without a geyser for the entire week and weekend.
It's unacceptable that King Price Insurance is taking so long to process my claim, especially considering the urgency of the situation. I'm still without hot water, and it's clear that the company is not prioritizing my needs as a customer.
I'm extremely disappointed in King Price Insurance's lack of communication, transparency, and accountability. It's clear that they're not committed to providing good customer service, and I would not recommend them to anyone.
what really upsetting is the end of their email
"Happy? We sure hope so, because we're super happy!"
RELLY NICE rubbing in my face that their happy cause their probably have hot running water and I don't.