1 reviews | Active since Feb 2016
KING PRICE - THE HORROR OF ROADSIDE ASSISTANCE
King Price Insurance<br> I've already got one person to cancel insurance with you, and I'm sure as hell not going to recommend any other people to join.<br> 1 - I've been banned from writing on your wall, without even spamming you.<br> 2 - The previous post I have made on my wall has been removed and reported by you, that is without asking me to remove it at all.<br> 3 - I am still being charged after everything has happened and you are bluntly ignoring my questions or requests. Not one person has called me since you've removed my posts.<br> You go ahead and keep aggravating the situation.<br> Thumbs up to your social team for the excellent service smile emoticon<br> Community manager of note! (And I say this with all the sarcasm in the world)
Our sincerest apologies for any negative experience regarding the roadside assistance as advised the matter has been addressed with the service provider via internal procedure and we have apologised to you in this regard as well as offered to reimburse for the taxi charge incurred. Due to the negative experience we elected to provide you with 7 days car hire free of charge as a courtesy to you as we noted that you did not have the car hire benefit on your policy. We have also waived the fuel deposit on the car hire as per your request. The panel beater has confirmed that the vehicles repair completion date is Friday the 26th and this has been communicated to you by our claims and repair management department. The Charge you refer to is the excess amount you agreed to at point of sale which unfortunately we are unable to waive.
We are truly sorry that you are disappointed with the service provided by the towing company for which we have apologised on several occasions, we note your frustration that your posts where removed from our Facebook page due to non compliance with the page rules, this has been explained.
Royal regards
The kings court
Our sincerest apologies for any negative experience regarding the roadside assistance as advised the matter has been addressed with the service provider via internal procedure and we have apologised to you in this regard as well as offered to reimburse for the taxi charge incurred. Due to the negative experience we elected to provide you with 7 days car hire free of charge as a courtesy to you as we noted that you did not have the car hire benefit on your policy. We have also waived the fuel deposit on the car hire as per your request. The panel beater has confirmed that the vehicles repair completion date is Friday the 26th and this has been communicated to you by our claims and repair management department. The Charge you refer to is the excess amount you agreed to at point of sale which unfortunately we are unable to waive.
We are truly sorry that you are disappointed with the service provided by the towing company for which we have apologised on several occasions, we note your frustration that your posts where removed from our Facebook page due to non compliance with the page rules, this has been explained.
Royal regards
The kings court