King Price - Terrible Service

I am so disappointed with my insurance provider. I have received such terrible service and this is my first accident ever in my life. It took nearly 2 months for my car to be repaired for a small accident that took place. From being pushed from pillar to post to 3 different panel beaters, of which I had to contact King Price to locate which panel beaters my car was at which it wasn't at as the car hadn't been released from the towing yard , then the unsurety of which towing yard my car was at and took 3 weeks to get to the panel beaters who had to collect the car at their own expense instead of it being delivered to them, then incorrect parts were ordered that were the incorrect size to pirated parts that were used on my car because it was out of Warranty which my car manufacturers were prepared to meet the quotes which would have guaranteed genuine parts. Then on top of it all, their legal department have only called me twice to let me know they are unable to get hold of the other party to make claims against. No follow up calls to check in, I have sent multiple requests to via their website to having chatted to an agent via the website with my complaints who said she would get an agent to call me. That was over 1 week ago and I'm still waiting for that call. I have spent an unnecessary amount on Bolt to transport me and my son as I only had access to a loan car for the first 3 weeks.

I hope King Price is now able to get hold of me to somehow try not loose me as a client.