King Price takes payment but can't settle claims

I lodged a claim the end of May. Not a big claim, just electricity out for 3dsys resulting in loss of perishables in my deep freeze. According to King price, my claim can't be resolved because my change of address, which I did during my move, late December was not correctly captured by my assisting agent. My car at the new address but not my home content???? 1st staff error at asking Price.. Then.. Caroline Sharp is my claims representative. She would follow up by listening to our recordings the day I changed. After I sent her several emails to follow up and enquire, she gets customer service to call me 27 June to ensure my address is correct. Friday 28 she says no feedback from customer care??? Monday 1 July I enquire AGAIN. NO feedback from Caroline Sharp or anybody else. When agents speak to us they say.. We pride ourselves in. Please rate my service.. I am deeply disappointed in King price service representatives in this matter. Then I get an email asking rate our service.. When I reply.. Will not recommend.. They reply.. We are sorry to hear. No feedback, no claim resolution YET If we don't pay.. No service or cover.. So we pay....