1 reviews | Active since Oct 2014
King Price - Super Cheap Car Insurance... As long as you don't intend to claim
<p>My vehicle was ****** from my property on the 24th June 2016, and I was finally able to get a hold of the claims department on the 28th June after many unsuccessful calls and finally an email.</p> <p>This entire process took 45 days of inconvenience for me. I had to make many calls at my own expense, drive around to properly investigate King Prices incorrect “facts “, as well as make information and contact details for their apparent investigation available to them. Surely that should be their job, however it seemed more my job than that of King Price.</p> <p>Needless to say my claim was rejected on two points.</p> <p>The first being “ true and complete information not provided “. What a load of crock. As far as I was able to ascertain from Pierre (claims manager), who repeatedly questioned my integrity, there was a discrepancy with the zone recording for the alarm activation. I had to investigate this matter and supply the correct information from my security company. Is this my job to correctly analyse the information? I never received feedback after submitting this clarity.</p> <p>Then I apparently requested a settlement from my vehicle finance company. King Price took this at face value, and again I had to investigate this to find the facts. I spent my time and money to get the actual voice recording to listen to what was actually said with the finance company when I apparently requested a settlement. Again proved that King Prices face value investigations were incorrect. Again I never received any feedback after submitting this clarity. This makes me question if there was any actual investigation.</p> <p>I could carry on with this point but I am sure King Price’s negligence is clear as far as their investigation process goes.</p> <p>The second point for the rejection is that the premium was not paid for the month of June 2016. After sorting through bank statements I found that in 2016 King price has never debited the account on the correct stated day. It also stated in my policy “ you always pay for insurance in advance “. Perfect. In May 2016 King price debited my account again on the incorrect day and also for the incorrect amount. This being the 3rd May 2016 for June 2016s premium. I did not question this or even look at how much went off my account believing King price had my best interests in mind was giving me the Royal Service. Not the case. I do not believe I should suffer for King Prices negligence and insufficient debit order structures.</p> <p>I would also like to point out that on the Rejection letter (a legal document) I picked up three absolute errors submitted to me. How does a recognised insurance company make these basic mistakes? One of these mistakes to further support their rejection, which is incorrect.</p> <p>Now my final straw being that I submitted my formal dispute to King Prices internal ombudsman on Thursday the 11th August 2016, and till now Tuesday the 16th August 2016 I have yet to receive any feedback other than an automated response.</p> <p>Royal Service ? I think not.</p>
Dear jsbonner ,
Thank you for your comment and allowing us the opportunity to respond.
We would like to confirm that the claim was reported to King Price on the 28th of June 2016 after failing to get hold of the claims department due to various reasons. Your claim was finalised on the 11th of August 2016 which is a total of 38 days. Please note that the 38 days do also include public holidays and during this period we also requested certain information and or documentation from you which also caused some delay in the finalisation of your claim however small the delay might have been. Once you supp**** us with the requested information/documentation, we then had to analyse and validate it which in turn also caused a delay on the finalisation on your claim.
During the validation of a claim, King Price take into consideration the information you as the client provide along with all the “witnesses” who could be house hold members, family members, police, security etc.
All the information that you as the client provide will be validated during the entire course of the claim until the claim is finalised. When information is being validated, we will only rely on information from independent sources who could not prejudice you in any way or means.
We would also like to clarify that we stick with our rejection reason of “True and complete information not provided”. Even though you “clarified” our concerns raised to you regarding the zone’s that were triggered at the time of the incident, it is still of the utmost importance that our clients provide King Price with true and complete information upon registering a claim. King Price rely on the information provided by the client to validate a claim. During the validation of the claim several discrepancies came to light. These discrepancies were discussed with you in length. Based on the information provided by you it left us with no alternative but to reject the claim on true and complete information not provided to us.
It was furthermore also confirmed with your Finance house that you indeed did request a settlement on your vehicle in question just over an hour before the alleged incident. We also confirm that you never supp**** us with any said recordings of your conversation with your Finance house. I wish to refer you to your email which states:
“In my conversation with Wesbank along with phone calls to my other creditors i made that day i initially enquired about my arrears amount and then asked for my balance. The Wesbank operator asked if I wanted a settlement and I rep**** "yes" she then asked "do you want to settle" and I rep**** "no, I am just enquiring".
Further to your concerns raised about the debit order dates and unpaid premium we wish to confirm that your wife confirmed on two different dates being the 19th of February 2016 and the 15th of March 2016 that the premium should be debited on the 20th of each month. This request was honoured but unfortunately the debit of your premium for the incident month being June 2016 was unsuccessful. As you rightly stated there was indeed a debit taken from your account on the 3rd of May 2016 to the amount of R29,72. This was however for changes made to your policy and not for the premium of your vehicle in question. Your account was then debited on the 20th of May 2016 as per the original agreement but this debit was unsuccessful whereby we then resubmitted the debit on the 6th of June 2016 and this was again unsuccessful. We wish to refer you to your policy wording that clearly states:
Monthly premium
Your monthly premium is the amount that you need to pay in advance every
month, by debit order, to enjoy the insurance cover you chose.
How and when to pay
Your monthly premium must be paid on the agreed payment date, and in the
manner agreed upon.
And if you don’t pay
Let’s say your debit order is returned by your bank, and your insurance premium
due to us isn’t paid as a result of that...
• An additional admin fee will be charged.
• You’ll have a grace period of 15 days from the date of payment that has been
agreed between you and us (as noted on your policy schedule), to correct the
situation and pay us. If your premium is paid on a monthly basis, the 15 day
grace period will commence from the second month that you’re insured with us.
• If the premium remains unpaid, you’ll unfortunately not be covered for the full
period that would have been covered by this unpaid premium. This break in
cover may also result in your policy being re-rated.
• Should any incident happen for which you want to claim during this 15 day
grace period, the approval of such a claim will only be considered once we
have received your premium payment in full, and no later than the 15th day
of the grace period.
Please note: If we don’t receive the payment for 2 months in a row, we’ll
immediately cancel your entire policy and you’ll no longer enjoy cover.
Remember, no premium paid = no cover.
So, to ensure continuous, peace-of-mind cover, please make sure that there’s
enough money in your bank account every month, on the date that you asked
us to deduct your premium.
We would like to further confirm that Rodney Mahlangu from our claims department has been in contact with you to address the issues regarding the incorrect information on the rejection letter and this has been rectified.
Should you have any further enquiries, please don’t hesitate to contact us directly.
Royal regards
The kings court
Dear jsbonner ,
Thank you for your comment and allowing us the opportunity to respond.
We would like to confirm that the claim was reported to King Price on the 28th of June 2016 after failing to get hold of the claims department due to various reasons. Your claim was finalised on the 11th of August 2016 which is a total of 38 days. Please note that the 38 days do also include public holidays and during this period we also requested certain information and or documentation from you which also caused some delay in the finalisation of your claim however small the delay might have been. Once you supp**** us with the requested information/documentation, we then had to analyse and validate it which in turn also caused a delay on the finalisation on your claim.
During the validation of a claim, King Price take into consideration the information you as the client provide along with all the “witnesses” who could be house hold members, family members, police, security etc.
All the information that you as the client provide will be validated during the entire course of the claim until the claim is finalised. When information is being validated, we will only rely on information from independent sources who could not prejudice you in any way or means.
We would also like to clarify that we stick with our rejection reason of “True and complete information not provided”. Even though you “clarified” our concerns raised to you regarding the zone’s that were triggered at the time of the incident, it is still of the utmost importance that our clients provide King Price with true and complete information upon registering a claim. King Price rely on the information provided by the client to validate a claim. During the validation of the claim several discrepancies came to light. These discrepancies were discussed with you in length. Based on the information provided by you it left us with no alternative but to reject the claim on true and complete information not provided to us.
It was furthermore also confirmed with your Finance house that you indeed did request a settlement on your vehicle in question just over an hour before the alleged incident. We also confirm that you never supp**** us with any said recordings of your conversation with your Finance house. I wish to refer you to your email which states:
“In my conversation with Wesbank along with phone calls to my other creditors i made that day i initially enquired about my arrears amount and then asked for my balance. The Wesbank operator asked if I wanted a settlement and I rep**** "yes" she then asked "do you want to settle" and I rep**** "no, I am just enquiring".
Further to your concerns raised about the debit order dates and unpaid premium we wish to confirm that your wife confirmed on two different dates being the 19th of February 2016 and the 15th of March 2016 that the premium should be debited on the 20th of each month. This request was honoured but unfortunately the debit of your premium for the incident month being June 2016 was unsuccessful. As you rightly stated there was indeed a debit taken from your account on the 3rd of May 2016 to the amount of R29,72. This was however for changes made to your policy and not for the premium of your vehicle in question. Your account was then debited on the 20th of May 2016 as per the original agreement but this debit was unsuccessful whereby we then resubmitted the debit on the 6th of June 2016 and this was again unsuccessful. We wish to refer you to your policy wording that clearly states:
Monthly premium
Your monthly premium is the amount that you need to pay in advance every
month, by debit order, to enjoy the insurance cover you chose.
How and when to pay
Your monthly premium must be paid on the agreed payment date, and in the
manner agreed upon.
And if you don’t pay
Let’s say your debit order is returned by your bank, and your insurance premium
due to us isn’t paid as a result of that...
• An additional admin fee will be charged.
• You’ll have a grace period of 15 days from the date of payment that has been
agreed between you and us (as noted on your policy schedule), to correct the
situation and pay us. If your premium is paid on a monthly basis, the 15 day
grace period will commence from the second month that you’re insured with us.
• If the premium remains unpaid, you’ll unfortunately not be covered for the full
period that would have been covered by this unpaid premium. This break in
cover may also result in your policy being re-rated.
• Should any incident happen for which you want to claim during this 15 day
grace period, the approval of such a claim will only be considered once we
have received your premium payment in full, and no later than the 15th day
of the grace period.
Please note: If we don’t receive the payment for 2 months in a row, we’ll
immediately cancel your entire policy and you’ll no longer enjoy cover.
Remember, no premium paid = no cover.
So, to ensure continuous, peace-of-mind cover, please make sure that there’s
enough money in your bank account every month, on the date that you asked
us to deduct your premium.
We would like to further confirm that Rodney Mahlangu from our claims department has been in contact with you to address the issues regarding the incorrect information on the rejection letter and this has been rectified.
Should you have any further enquiries, please don’t hesitate to contact us directly.
Royal regards
The kings court