GP
Gert P

1 reviews | Active since Jun 2013

13 Mar 2020, 09:42

King Price

<div>On the 9th of November 2019 I had an accident with my vehicle in my hometown. The vehicle was towed a 100km to another town to an approved King Price repairer. I have received 2 emails from King Price since the accident. 1st email was acknowledgement of the claim and then about a month later the 2nd email to confirm authorisation of repairing my vehicle. I have contacted King Price now numerous times to get an update on my vehicle but to no avail. Eventually I called the repairer directly (this was a mission on its own just to get hold of the correct repairer) My 1st call to him was in January 2020 and i was promised that the vehicle will be fixed by end of Jan Then end of Jan I followed up and was then told that he will only be able to attend now to my vehicle and that i will receive it end of Feb End of Feb i followed up again and to my astonishment was told that my vehicle was not even looked at at the moment and nothings been done to repair the damages King Price has yet to call me back on the numerous calls i made and to all the emails I've sent It seems to me that King Price Is just another big insurance company who will take your money and give you no service when it comes to a claim!!!</div>

0
Replies (3)
GP
Gert P's update17 Mar 2020, 15:25
Reviewer Update
Since King Price will not reply, i will. Had a phone call about 15 minutes after i posted my initial review and was given a lot of excuses and reasons why my vehicle is still not repaired. i was also promised that this will be taken up by the repairer and i will be kept up to speed every 2nd day.
King Price Insurance
King Price Insurance's reply17 Mar 2020, 18:53
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our SEM department has been in contact to discuss.
GP
Gert P's update05 Jun 2020, 15:34
Reviewer Update
So here we go again. 17 March was the last update then covid 19 lockdown. Auto panelbeaters in Ermelo had a essential service permit during the lockdown and opened for business on the 25th May 2020, and yet my vehicle is still not fixed.

Maybe its time King Price should evaluate who they use as a partner in their bad business practices. Me on the other hand; I've had it with incompetence and not delivering on what you promise. OSTI here i come.