King Price should be Joker Price

I got in a car accident end of November 2022. All the necessary paperwork was done and handed to King Price before I left for UK on 4 December 2 022. I followed up ever week since then and the claim is still not processed. I think it is unfair towards me who have to drive around that long with a very damaged car for almost 2 months where premiums were paid to make provisions for repairs in case of an accident. Is there someone at King Price I can escalate my claim to or is this a matter for the Ombudsman?