KING PRICE SHOCKING CUSTOMER SERVICE

Such terrible service RECEIEVED FROM KING PRICE . WE logged a hail damage claim around the 17th of December 2021 and we got approval on approval we told the lady who called us we need a Mercedes approved repairer assigned she agreed and still assigned someone not Mercedes approved and that was done in the 2nd week of January these non Mercedes they got approval to start the job in under 2 hours but we couldnt do it so basically it was a waste of time. After that they got an approve repairer we took the vehicle in 24th January they marked everything that needed to be repaired and told us it will take about 10 days. Today I called to check up on the progress only to be told they are still waiting for someone from king price by the name flip venter to come out for I'm not sure what... 4 days have past and nothing. There is no number for flip only an email which there is no response on... it's an approve claim CKP209122/3... CAN SOMEONE SORT THIS MESS OUT AND GET PEOPLE TO DO THIER JOBS... SHOCKING SERVICE.. Y DOES CLAIMING HAVE TO BE SO HARD BUT COLLECTING THE DEBIT ORDER IS VERY EASY.