King Price service during a claim is dismal

When I put my claim for the bumper bashing I was quite impressed. Everything went smoothly.

They had given me car hire for 17 days. When I spoke to the panel beater they informed me it would take longer than 17 days. So from day 1 I have been trying to extend my car hire. This all started on the 8th of September. I have spoken to 2 ladies who have told me they need to phone the panel beaters to confirm when the car will be ready. Neither has come back to me. Today I tried to phone. I was put on hold. I emailed them to ask if they could phone me which they did. I was transferred two time and then I was put on hold for 17 minutes and 20 seconds before I put the phone down. I have tried subsequently to get hold of them and still nothing.

The panel beaters phoned me twice today to ask if I have sorted an extension because they will be needing more time which is what they told me in the beginning.' The panel beaters have been excellent through out (Auto Magic Strijdom Park)

I do not know why its such an issue to call the panel beater (who is their preferred one,'so they deal with them often) and arrange an extension. Im sure they have done this a few times. '

Maybe if they get this complaint through Hello Peter they will do something about it. Either way Im keeping the car until everything is sorted