KM
Khutso M

1 reviews | Active since Dec 2014

27 Mar 2017, 10:55

King Price's Emergency towing TERRIBLE

<p>So, as part of my car insurance cover with King Price (KP), I get a free towing service. This past Friday, my car stalled and I needed to be towed. I called KP, they assured someone would come over within 45 mins. Let me just say, 3 days later (ok, take away Sunday), I am STILL WAITING and NOBODY bothered to call me. Fortunately, my car stalled close to my house and was able to bring the vehicle into my driveway. Imagine if I had stalled anywhere else and with kids on board!</p> <p>No follow up, No apology, NOTHING. Like I had never called. I had to find an alternative towing company for my car.</p>

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Replies (1)
King Price Insurance
King Price Insurance's reply28 Mar 2017, 10:51
Official

Although we never really enjoy hearing that our clients have been frustrated or disappointed by us or our service providers, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.

Bianca form our towing department has been in contact with you to discuss your concerns and the way forward. Should you require any further assistance please do not hesitate to contact.

Royal regards

The kings court