bS
b S
1 reviews | Active since Mar 2010
12 Aug 2024, 09:12
King Price Rogues and Deceit
6 Months after being involved in an MVA King price have failed to have the vehicle repairs, despite having completed all the necessary steps. What is the point of paying an insurer when they do not provide you with the services agreed upon. Even worse their complaints dept entirely ignore every single request.
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Replies (7)0
Replies (7)
King Price Insurance's replyOfficial
12 Aug 2024, 10:06Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact to discuss.
King Price Insurance's reply12 Aug 2024, 10:06
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact to discuss.
bS
b S's updateReviewer Update
12 Aug 2024, 11:03I have been in contact with Claim, they are the worst i have sent 5 emails asking for input not a single one has been responded to. I have sent several messages to complaints no response, so what is this going to do? Its all a smoke show with zero resolution
bS
b S's update12 Aug 2024, 11:03
Reviewer Update
I have been in contact with Claim, they are the worst i have sent 5 emails asking for input not a single one has been responded to. I have sent several messages to complaints no response, so what is this going to do? Its all a smoke show with zero resolution
King Price Insurance's replyOfficial
12 Aug 2024, 13:26Claims is currently discussing the matter with the repairer and will be in contact with you as soon as they have an update for you.
King Price Insurance's reply12 Aug 2024, 13:26
Official
Claims is currently discussing the matter with the repairer and will be in contact with you as soon as they have an update for you.
bS
b S's updateReviewer Update
14 Aug 2024, 09:04`this the best King Price can muster? A lacklustre response. I can tell what happened here, King Price went cheap and nasty at the client expensive. "I done the 3rd follow up with Land Rover Sandton regarding the delivery of the Door, They still don’t have ETA on the Door as this Doors are back order from the UK. UK themselves they don’t have stock. I spoke to Eugine at Land Rover and ask him to send us the back-order letter confirming same. Unfortunately till this far we have no luck regarding the door"
bS
b S's update14 Aug 2024, 09:04
Reviewer Update
`this the best King Price can muster? A lacklustre response. I can tell what happened here, King Price went cheap and nasty at the client expensive. "I done the 3rd follow up with Land Rover Sandton regarding the delivery of the Door, They still don’t have ETA on the Door as this Doors are back order from the UK. UK themselves they don’t have stock. I spoke to Eugine at Land Rover and ask him to send us the back-order letter confirming same. Unfortunately till this far we have no luck regarding the door"
King Price Insurance's replyOfficial
14 Aug 2024, 09:31Unfortunately parts on back order from the manufacturer are beyond any insurer or repairer's control. You may also discuss your concerns regarding the parts on back order with Landrover SA.
King Price Insurance's reply14 Aug 2024, 09:31
Official
Unfortunately parts on back order from the manufacturer are beyond any insurer or repairer's control. You may also discuss your concerns regarding the parts on back order with Landrover SA.
bS
b S's updateReviewer Update
14 Aug 2024, 12:54Claim approved on 23 May...MVA took place on 25th of March that two months in delays. Parts only ordered in July. So how is this land rovers fault when King Price Dragged their feet in every aspect of this claim? Please get someone who is able to assist contact me on this matter, as there seems to be little joy at this point
bS
b S's update14 Aug 2024, 12:54
Reviewer Update
Claim approved on 23 May...MVA took place on 25th of March that two months in delays. Parts only ordered in July. So how is this land rovers fault when King Price Dragged their feet in every aspect of this claim? Please get someone who is able to assist contact me on this matter, as there seems to be little joy at this point
King Price Insurance's replyOfficial
14 Aug 2024, 13:08A follow up has been sent to our assessing team with your concerns.
King Price Insurance's reply14 Aug 2024, 13:08
Official
A follow up has been sent to our assessing team with your concerns.