TM
Theo M

1 reviews | Active since Nov 2018

20 Nov 2018, 13:03

King Price - Returned a damaged vehicle to me after over three months of waiting and wrong return my calls

Absolute nightmare,,, This message is typed with 100% facts and not with emotion, this is what you can expect

* A truck drove into my car and damaged my two left hand doors and the Back and Front Bumpers,

1. I waited for 3 Month and 6 days to receive my vehicle back..... 2. King Price did not contact me and did not take any of my phone calls (And made numerous promises to "call me back" however i was just ignored flat out. 3. I picked up my vehicle and too my amazement, i have new scratches on the side of my car, Only two of my hub caps were replaced (So the other are left damaged and scratched) and my Mirror which was replaced has glue sticking out of it and Wobbles badly when i drive. 4. There is also a very obvious issue with my steering as it clicks whenever i drive and clearly King Price did not care about that Either.

I have tried to contact King Price 3 Times Since i picked up my vehicle and have been completely ignored.

From what I have seen so far i am pretty sure my excess will not be paid back either.

Now i have to go and see what legal actions are available to me "If Any" and waiste even more of my time getting this all sorted out.

Worst Customer and repair service ever and i feel like a fool for paying for this for all these years.

0
Replies (2)
King Price Insurance
King Price Insurance's reply20 Nov 2018, 17:07
Official
Hi Theo

Our sincerest apologies for the negative experience.

Your complaint has been escelated to our SEM department whom will urgently look into the matter and provide you with feedback.

Royal regards

The kings court  
TM
Theo M's update22 Nov 2018, 07:20
Reviewer Update
After a few emails and Phone calls i did get some feedback. King Price was very fast to come and pick up the vehicle and take it back for repairs. I am grateful for that speedy service. I am still concerned as the initial repair took over three months and i am wandering how much longer i will be without a vehicle. Service seems to have improved after my escalations