King price processed my claim for a damaged tv

King price processed my claim for a damaged tv. Subject to many calls and a one particular rude call agent I was able to get clarity on the claim being finalised. However on the finalisation of the claim the store designated to replace the tv that the claim was for was replacing it with an inferior quality tv at a much lower price. I have to now wait without a tv for longer and it has gone to their management for approval. I’m not satisfied as I the incorrect model number and inferior quality tv would have been sent to me. The store themselves admitted that the tv is inferior. Be prepared to spend a lot of time calling them and speaking to the odd rude person who cannot assist you. One kind lady did raise the query at the end. I’m still pending my outcome and actually very frustrated.