King Price poor client service

I had an accident on 30.01.2015. The accident was reported to king Price on Monday 2 February 2015 as I was admitted to hospital for minor injuries. they came with a story that I **** on my application form regarding claims in the last 3 years. Yes I had a claim 2 years ago by the act of God 'hail damaged', which they said its fine that doesn't count. they came back again stating that I **** because I am on ITC since 2010. this was a shocker to me as I never knew about this.No one contacted me to inform me and I bought a car, made a loan etc in the past 5 years. After investigating from King Price side they informed me that all is in order and they will proceed to pay out. After all this stress and emotional time they put me through they came up with another excuse. I am not claim free from the last 7 years. They asked for more information regarding all my previous insurances. I am not a robot and can't remember everywhere I had insurance the past 7 years. I have asked Price King to send me a letter stating all the above so I can take this further and up until now I haven't had any response from them. 21 days and still nothing. Poor client service. So disappointed.