1 reviews | Active since Oct 2017
King Price: Please call KP office cause I’m already home
I called for roadside assistance around 1730 today, I spoke to one of your consultants who said she will send help, i described where I am , but she wanted a pin location for the exact spot, she gave me her number so that I can send the pin location via whatsapp, and I sent it, Only to find that there is no network coverage in order for it to be delivered… I waited for 2hours , when it got delivered she told me that she’s already home, I should call the King Price office.
I specifically told her I’m in an unsafe area and I’m traveling with children. She still chose to leave work without following up or handing this case over to the next shift.
Two male strangers have approached me offering to help, I didn’t open the door.
I’m still stranded here the time is 19:43, I’ve organized my own tow truck because I don’t feel safe, it’s on the way. After that, they tell me to call the towing company because they might not pay if he’s not in their network. So I should cancel and wait for theirs. After waiting for 3 hours! RIDICULOUS
What is the point of being insured if I’m not guaranteed piece of mind??!?
What am I paying monthly for?
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
The king and his court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
The king and his court
Louis Coetzee and Lindokuhle Gwebu from King Price went more than the extra mile to make sure that, the incorrect behavior by the agents is dealt with and that they refund all the costs I incurred during that incident and extra just to apologize.
What happened is clearly a mishap by one of the employees of the company and not a reflection of King Price as a whole as I’ve been covered by them for years and had never experienced such treatment.
I would definitely still recommend King Price moving forward.
Thanks.
Louis Coetzee and Lindokuhle Gwebu from King Price went more than the extra mile to make sure that, the incorrect behavior by the agents is dealt with and that they refund all the costs I incurred during that incident and extra just to apologize.
What happened is clearly a mishap by one of the employees of the company and not a reflection of King Price as a whole as I’ve been covered by them for years and had never experienced such treatment.
I would definitely still recommend King Price moving forward.
Thanks.
Thanks so much for the kind words. It’s fantastic feedback like yours that makes us get up in the morning and do what we do.
Here’s to keeping that smile on your dial!
Royal regards,
The king and his court
Thanks so much for the kind words. It’s fantastic feedback like yours that makes us get up in the morning and do what we do.
Here’s to keeping that smile on your dial!
Royal regards,
The king and his court