1 reviews | Active since Jan 2019
King Price or rather Useless Price
My vehicle went in for repairs and I received a Hertz rental as per my policy. I was informed yesterday 7 May by the repair company that my vehicle was ready for collection. Unfortunately I am out of town so I requested to collect on Monday (no problem) My rental vehicle is for up to 30 days and I informed the rental company that I would return the vehicle on Monday 11 May when I collect my vehicle. King Price , namely Carly Opperman sends an email to Hertz advising them that I would now be charged for the additional days as the vehicle has been repaired. King Price never bothered to contact me and in fact shared personal information with Hertz who informed me of the situation. This is an absolute disgrace and Carly should be dismissed
We would like to clarify that we have since been in contact with you to confirm that your rental vehicle has been extended until Monday, 11 May, to accommodate your availability to collect your repaired vehicle. You will therefore not be inconvenienced in this regard.
Upon investigation, it appears that the issue arose due to a miscommunication between ourselves and the service provider, which unfortunately led to incorrect information being relayed to Hertz before we had the opportunity to engage with you directly. We acknowledge that this should have been handled with better coordination and clear communication.
Please be assured that no intention existed to disadvantage you, and we regret that you were not consulted prior to the initial instruction being sent. We are addressing this internally to prevent similar occurrences in future.
We apologise once again for the inconvenience caused and appreciate your understanding while we resolved the matter.
We would like to clarify that we have since been in contact with you to confirm that your rental vehicle has been extended until Monday, 11 May, to accommodate your availability to collect your repaired vehicle. You will therefore not be inconvenienced in this regard.
Upon investigation, it appears that the issue arose due to a miscommunication between ourselves and the service provider, which unfortunately led to incorrect information being relayed to Hertz before we had the opportunity to engage with you directly. We acknowledge that this should have been handled with better coordination and clear communication.
Please be assured that no intention existed to disadvantage you, and we regret that you were not consulted prior to the initial instruction being sent. We are addressing this internally to prevent similar occurrences in future.
We apologise once again for the inconvenience caused and appreciate your understanding while we resolved the matter.