King Price - Ongoing Bad Customer Service

for the past couple of months I've been battling with KP to get my premiums correct. The Chili option bills per km, but due to their APP not working correctly, I'm unable to submit monthly KMs traveled, so KP decide to charge me the maximum premiums. I have spoken to 4 consultants who have all made promises and claimed that my Cartrack unit provides them with the KM automatically (which in fact it doesn't). the one consultant even said that he would get Cartrack to contact me for an installation of a new unit that does provide automatic updates. to date I'm still waiting. They now send me an updated schedule where the premiums have increased. the call center and their consultants don't have the ability or desire to assist in resolving this matter. Perhaps time to consider another insurer.