King price not taking responsibility for damage caused by their service provider

Long story short:

My Samsung S21 Ultra’s screen cracked and was fixed by one of King Price’s service providers. They fit the screen incorrectly causing it the crack again and they damaged the camera.

I reported this to King Price that informed me that they had numerous complaints about this spesific service provider and that they are not even using them anymore. After numerous phone calls, King Price asked one of their other service providers to access the phone to see if the issues was due to faulty workmanship.

The service provider contacted me to pay the co-payment ( again) to fix the phone. I did. And when I enquired if they fixed the screen and the camera, they said that King Price only authorized them to fix the screen. They did convey to me that the screen was fitted incorrectly and was the cause that the screen cracked again. They also said that there was damage to the back of the phone and it was glued. The reason that the camera did not work was due to fingerprints on the inside of the lenses and that the phone was fitted with incorrect lenses!

King Prize refused to cover the fixing of the camera ( at a cost of R8000) accusing me of lying to them and that I took the phone to someone else to fix it. I told them the only person who touched the phone was their service provider. Then they even went as far as telling me that the phone came new from Samsung with the wrong lenses and with fingerprints on the inside of the lenses.

I logged a complaint, and now King Prize sent the phone back to the original *********** service provider that damaged the phone in the first place.

After 8 weeks I still do not have the phone back. I have phoned and emailed numerous times. Who knows what else they damaged? And this phone was over R25 000 and a gift to my son for his 18th Birthday.

It is a pity that this matter is still not sorted as I am a loyal client that was very happy and impressed with King Price’s service.

But now they refuse to take any responsibility and my son has been without a phone for 6 weeks the first time it was fixed and now 8 weeks and counting..