King Price not keeping up to their word and employed rude consultants!

I am shocked with the "KING" service received from kingprice. Their slogan or captions are not what they are!

I've opened a claimed that occurred April and my claim handler Akhona Zihlangu was dealing with it. On Wednesday 30 April 2025 she advised me if she cant get back to me by 5pm she will give me a call in the morning today the 2nd May 2025.

I called in twice to get her to call me back. Spoke to a gentleman who advised me that he has put a request through. Then called in the 2nd time as there were no call backs or email responses from her.

The 2nd consultant Ruksaar took my call, she advised me that Akhona can only call me between 3-4pm as she is busy taking calls, I have advised Ruksaar about the matter of urgency as well and what Akhona has advised me on the 30th April and her response to me was "it's not like your car is going to be repaired in one and a half hours time". King price is this what you guys train your claims consultant to tell clients?

My wife is pregnant and I have advised them about the circumstances around that!

I then asked Ruksaar to put me through to a claims manager and she told me that they will call me back shortly.

I am waiting for the call but I am disappointed with how king price carried out their business and it is so quick to debit our money but so easy for them to delay the claim process yet I gave them everything in their hand!

Also be advised i have the calls recorded as I advised the agent.

Should this not be resolved I'll be taking this to the insurance ombudsman!

King price you have trained rude consultants!!!