RL
Robert L
1 reviews | Active since Jan 2012
25 Aug 2015, 19:16
King Price needs to abdicate from his throne
My geyser popped on Saturday - still no hot water. Absolute appalling service<br> <br> Manager/supervisor and \Sylvia"was supposed to forward documents for a pay -out today. No documents forthcoming - even after a follow-up<br> <br> KP***<br> <br> Unable to send out plumbers that can carry out a simple instruction without consulting<br> <br> Consultants don't listen when alternate contact numbers are given<br> <br> Give me one reason how \""HIS ROYAL MAJESTY\"" customer service manager is going to deal with this customer service complaint. Already shopped through Hippo for a replacement company. Will prefer to pay more and get proper service<br> """
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King Price Insurance's replyOfficial
26 Aug 2015, 15:49Hello RobLod,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
As per our records Jean from our claims department has been in contact and the relevant paperwork has been sent to the policy holder . Thank you for your patience and understanding.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
As per our records Jean from our claims department has been in contact and the relevant paperwork has been sent to the policy holder . Thank you for your patience and understanding.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
King Price Insurance's reply26 Aug 2015, 15:49
Official
Hello RobLod,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
As per our records Jean from our claims department has been in contact and the relevant paperwork has been sent to the policy holder . Thank you for your patience and understanding.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
As per our records Jean from our claims department has been in contact and the relevant paperwork has been sent to the policy holder . Thank you for your patience and understanding.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court