1 reviews | Active since Apr 2013
King Price - My Worst Nightmare
I had an accident on Friday 29.11.2020. It has been a nightmare ever since. The claim was approved and the car is with the panel-beater, the second panel-beater to be exact. I always have to remind them to renew the car rental and they agree but never do it. My car key (incl. key protector) was also lost. King Price said they have proof that the key was delivered with the car at their assessment center and was to follow up with them. I never got any feedback. I had to make arrangements with the panel beaters to get the spare key for them to start working on the car and avoid further delays.
To get the rental car I had to get the number from King Price and call Europcar to follow up. I had already missed a day at work and couldn’t follow up with King Price any more. Now they have not been extending the rental car even after reminding them several times. They simply apologise, admit it was not done and it still happens again. I had to endure threats from rude Europcar staff threatening to track down the car from where it was and collecting it themselves. I feel like I have ****** this car. Today they were here to collect it and couldn’t find me as I was at work and they left a letter with the security to urgently call them. When I called they said they were instructed by King Price to collect the car. Amazing!
I complained about the poor service, rude external agents, the inconsistencies between different call center agents and having to repeat the same story whenever I get transferred from one agent to another. When one calls King Price you have to follow the long voice prompt with some of the command repeated – I mean how many times must one select an option that he is a King Price client, and when you finally get to speak to a person you are told “ sorry we are the towing department, you need to call the claim department” This is after holding forever and getting your calls dropped in between. It’s really frustrating.
When I joined King Price I was paying R1000 and was told that by the end of the year I would be paying around R800 as the premium decreases every month. I’m currently paying R1076.96. This should have raised a red flag. All I’m getting from King Price is simply apologies while they continue to debit my account and give me pathetic service.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our SEM department has been in contact to discuss your concerns and the way forward, should you require any further assistance kindly contact King Price directly.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our SEM department has been in contact to discuss your concerns and the way forward, should you require any further assistance kindly contact King Price directly.