King Price my insurer or ******?

<div>King price as an insurer does not do anything to help their clients. My vehicle was ****** and recovered on the same day. I did everything that was required of me by the insurance to speed up the process. However the insurance took 2 weeks to get the car from the police impound to the assessors. The assessors who is employed by King Price went ahead and did an assessment on the vehicle without my presence.

During this time I had taken out a courtesy vehicle which is on my policy. But had to return it and there had been no work done on my recoverd vehicle. When requested for the insurance to extend the courtesy vehicle, the insurance said they were unable to assist .

He then sent the vehicle to an auto body repairer without my authorisation. The auto body repairer then asked me to come view the vehicle and confirm it is mine. When I arrived. I discovered that even though the vehicle had been assessed. Majority of damaged and ****** parts where not on the assessors quotation.

I have to continuously contact the insurance for feed back. I have written and sent a formal complaint to the complaints department and the representative called me and said "I wish I could help you". This is not what you want to hear from an institution paid to ensure you are covered during the loss of an asset.

I am totally frustrated and appalled by the blatant disrespect, inconvenience, incompetence and absolute negligence of their promise of a service that is not being provided. It almost feels like the traumatic experience the stress of losing my vehicle is insignificant and not their problem.

I have always ensured that my monthly insurance premiums are paid on time, to ensure that my asset is covered and would not have to be overly concerned should the unthinkable happen.

</div>