King price motor warranty ****

I made a claim from King price insurance the warranty insurance and supplies all the documents needed. The 17th November 2022 they told me that turn around time is 24 hours. I am the one who was doing follow up all the time. On the 18th November 2022. I called them to find out my feedback roundabout 12:30 the guy who was assisting me Sean Du Plessis told me that he was speaking to the assessor they told me that they are not going to settle my claim because the claim is water damage as they stated but on the report from my mechanic MMR Repairs which is RMI registered stated and told me that the damage is caused by water damage coming from the temperature sensor. Which the damage is car related not caused by human or natural disaster. I also asked them to state where it states water damage is not covered they told me that they can't see it on the policy. Hence im reporting this. Insurance is taking its time to reply and send me relevant emails. So they called me again on the 18th November 2022 they told me that they are not going to cover my claim the lady who told me so its Maritsa the supervisor of Sean Du Plessis she also told me that its consequential damage. I asked them to show me where its states its consequential damage they told me its on page 11. Where I check it it states some of the consequential damages are covered some are not. Imagine! This is is such a playful thing. There is no where again it states which ones are covered. They also told me they are going to send the rejection letter. Be careful people I have been paying King price for my car long ago and left with no claim now king price warranty I have been paying close to three years and they are doing this to me.

When its time to take a policy they promise you all the world but when its time to claim stories come.

Shame I am not leaving this I have reported above even involving lawyers.