King price more like king stupid

Firstly been with them for a good couple of years and never claimed, i did however take out a scratch and dent policy with them and when claiming for a dent ( even the panel beaters stated dent ) king price went and said according to my wording it must be a insurance claim which makes no D@mn sense does not matter if a stone hit my car while driving or if it stands parked. There own policy states dent and scratches no bigger than 15cm yet my dent is 3.7cm and will not be covered.

the mail i received from them states

Good day We have validated the claim. Unfortunately, as per the policy it won’t fall under scratch and dent because of the manner in which the incident happened – it is accidental damages , it’s a claim for the Comprehensive department.

But now when you ask them for the policy there is no such thing stated.

Seems logic is missing in this company absolute fools