King Price mechanical warranty hidden information

I have an mechanical warranty with King Price and i have never claimed ever since taking up this policy. now i log a claim of an alternator and i am being told that the claim will only pay out a certain percentage based on mileage which was never communicated with me when i signed up for this policy and now when i claim i am told that i need not to refer to the policy schedule/wording but rather some document which wasn't sent to me nor discussed on the point sale ?????

instead i am told i need to refer to a document? I've had a chance to listen to the initial sale recording of when i took this policy theres no where on the call recording mention of any percentages pay-out in terms of claim stage and any mention of mileage that decreases the claim,

The consultant (someone who is paid to give expert advice or training on a particular subject) knows better to disclose this vital and important information, i think this information should have been disclosed in a manner that i as the client understand and provide the information to make the client aware of how this policy is structured. the policy wording states all what is covered and how much which is straightforward (not rocket science)

if you cannot assist me in this regard, let me know so i can reach out to the ombudsman and social media