MM
Motho M
1 reviews | Active since Mar 2009
10 Feb 2021, 19:54
King Price
<div>In January 2021 I switched to the Chilli option but after realizing that I'm not really benefiting anything as a customer I switched back to normal comprehensive yesterday. KP increased my premium from what it was before the switch but that is not an issue. When I switched in Jan I paid R90 pro-rata which I don't know what for. Yesterday a "senior consultant" Mzolisi assured me that they will be no pro-rata payable to switch back to normal comprehensive. Now KP debited my account with R143. This is not the KP that a fell in love with. *****ing and lying to customers is not what I expected from KP. I expect my money to be returned with the bank charges by close of business tomorrow. </div>
Helpful (0)
Replies (2)0
Replies (2)
King Price Insurance's replyOfficial
11 Feb 2021, 09:58Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
King Price Insurance's reply11 Feb 2021, 09:58
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
MM
Motho M's updateReviewer Update
11 Feb 2021, 13:59Thank you KP, the matter was resolved. Once again you proved why I joined you, you tread us like kings.
MM
Motho M's update11 Feb 2021, 13:59
Reviewer Update
Thank you KP, the matter was resolved. Once again you proved why I joined you, you tread us like kings.