SS
Sarel S

1 reviews | Active since Jun 2021

29 Sept 2021, 07:32

King price looking not to pay out any claims

I am tiling this due to the fact that my husband is in and out of hospital, so we had a break-in in our house that is not close but yet we try to go and have a look at the place every month just to check that all is well. Now that the house and some items was ****** we are being made out to be ***** and the claims was dismissed and the policy cancelled. All relevant document was supp**** to proof my husband had a heart condition as well as some brain damage, due to where we come from there are no real medical facilities close by and the nearest is 60 km away where in PTA I am 5 km away from a hospital at most. Al the reports ext was given to the insurers yet now due to my husband missed spoke on the phone with regards to an item he is lying and the insurers should have been advised that we might have been away from our house more than 48 day which was not the case as an effert was made every month to go into the house and checked if all was still in order. I will not recommend them at all ever be aware????????

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Replies (2)
SS
Sarel S's update29 Sept 2021, 08:20
Reviewer Update
I also forgot to say the loss adjuster made me feel so guilty that I thought I stole Al my belongings my self - be aware when it comes to payment of a claim there is always a snag, if you are happy with them good for you my husband has lost ± R 100,000 and it is not easy to replace thins again if you where there to check if Al is right, you where there you have never been told you had to spend some time back at home again and an emergency van happen any time of day or month you can not product any of these Thins, you also are asked questions why did you need insurance last year what the hell and the burglary was September 2021????? What questions are these.
King Price Insurance
King Price Insurance's reply05 Oct 2021, 17:00
Official
Hi Sarel

Our claims department has been in contact regarding the outcome of the claim as well as to explain the reason for the outcome. Should you wish to dispute the outcome of the claim you may do so by emailing a detailed dispute to ***