TM
Thuthuka M

1 reviews | Active since May 2012

21 Nov 2023, 08:43

King Price lift your socks up and fix my car...

On 30th October 2023 someone rammed into me. He took full responsibility. I opted to use my insurance for speed of claim.

1. The claim process seemed efficient and car was towed. 2. King Price called some days later asking me questions like, "How could I averted the accident?" Are you for real.... The guy did a U-turn on a high order road. I fail to understand why KP wanted to create agony when there was already an oversupply. 3. A repair order was created on the 09 November. Only on 13 November, upon enquiring, am I told that my car is held by some random repairer and not releasing the car to Lens Motors. I had to call them and threaten. 1 phone call and the car was released to Lens Motors. 4. Today is the 21st Nov. No parts have been delivered to Lens Motors.

The expectations are the following: - I still have to pay your premium. - I have to keep respecting you as if this is not a contractual transaction. - I need to have a car to work and I will still pay installments for this car.

King Price please stop this. You cannot only work when there is a Hello Peter review. Just be empathetic and swift with claims. Especially uncontested third party incidents.

0
Replies (2)
King Price Insurance
King Price Insurance's reply21 Nov 2023, 09:34
Official
Hi Thuthuka,

We never like hearing that our clients have had a bad experience, but you have our word that we will do everything in our power to try to make things right.

We’ll investigate things on our side and will be in contact shortly to either get more information or provide you with an update with regards to your complaint.

Thanks for letting us know.

Royal regards,
The king’s court
TM
Thuthuka M's update21 Nov 2023, 09:54
Reviewer Update
Please. Thanks