KING PRICE - *****, ******* and extremely poor customer service

I have been insured with King Price for years (2014 - a total of 5 years) POLICY - KP **********

When I requested cover for my vehicle initially, I advised the following:- I have smash & grab OEM fitted alarm Tracking Device - I was told this was not necessary for cover

I have just read my POLICY SCHEDULE - updated 1 May 2018 when they had another price increase (don't believe the 'your premium decreases monthly' .....marketing con to garner clients) where it emphatically states "NO tracker required"

I have had to remove the tracker device earlier this week & advised KP this morning via email as after 6 weeks of testing by 2 independent vehicle repairers it was found to be the technical cause of battery drain on my vehicle resulting in having to jump start my vehicle every 2 days - in other words I had NO choice

In fact, KP had to come out to jump start my vehicle the 1st time this problem occurred in March - they are welcome to check their records...

Besides that, this insurer is far more expensive than others - one would think that like other insurers the following would positively impact premuims :- Private use only fully paid up (has been from day 1 as I bought it cash) vehicle market value has decreased dramatically over 5 years.....

When I sent a mail this morning to advise that the tracking unit has had to be removed, explaining in detail why, I get a call back to say my premium will increase ......the more I told them that it is stated in the Policy that it was NOT a requirement the more they argue that it impacts negatively ???? Is this 'all of a sudden' - why does my policy state that it was not a requirement, which I have known about from day 1 or I would not have mentioned it in my initial mail to them this morning ?????

I advised via email this morning that I am aware that the tracking device was not a requirement - staff (2 have phoned) and both proceeded to talk over me & would not let me state what I had to say - hence this post on hellopeter

PS - Their "car collection" service they offer also sucks, I have been left high & dry all hours of the night in 2 instances - shocking, they claim they outsource this service, if so, I suggest they get new service providers !!!