1 reviews | Active since Mar 2024
King Price let me down! Absolute poor service and emotional bullies
King Price Car Insurance Menlyn Corporate Park, Block A, Cnr Garsfontein Road & Corobay Avenue, Waterkloof Glen X11, Pretoria, 0181
Dear Sir/Madam,
I am writing to express my extreme disappointment and frustration with the service I have received from King Price Car Insurance. As a loyal customer, I have been let down in multiple ways that have left me in a financially crippling situation and have impacted my ability to support my family and perform my job as an external sales specialist.
The miscommunication between departments within King Price has been alarming and has resulted in a series of contradictory statements and actions that have left me confused and frustrated. I have experienced a lack of feedback on important matters, which has only added to the distress caused by the handling of my claim.
Furthermore, I am deeply troubled by the suggestion that some consultants have confirmed to me that if a claim is denied, the person responsible for denying the claim receives a monetary bonus. While a manager assured me that this was not the case, the contradictory statements within your company raise serious concerns about the integrity of your processes and the treatment of loyal customers like myself.
The emotional vulnerability I experienced as a woman during this process was taken advantage of, and the poor service I received only compounded the issue. The recent situation where I have to return my rental car tomorrow and have been offered a minimal amount for my vehicle by Go-Bid has left me in a dire financial situation that I should not have been placed in.
Despite a small refund that was made after I disputed the situation, I do not agree with the conclusions reached by King Price or with the way I have been treated throughout this ordeal. As a loyal client, I expected better treatment and service from your company, and I feel completely let down by the way I have been treated.
Due to the financial strain caused by this situation, I am now unable to fulfill my responsibilities as an external sales specialist and provide for my family as I should. King Price Car Insurance has failed me as a client, and I am deeply disappointed by the lack of professionalism and care that has been shown to me.
I will not hesitate to share my negative experiences with King Price Car Insurance and will not recommend or refer anyone to your company in the future. I expect a prompt and satisfactory resolution to this matter, as well as a full explanation for the discrepancies and contradictions in the information provided to me.
To Whom It May Concern,
I am writing to express my extreme disappointment and frustration with the lack of communication and support I have received from King Price's vehicle department following a conversation with one of your Claims Managers. Despite assurances that I would be contacted regarding the return of my loan vehicle, I have not heard from anyone as promised.
As a customer who has experienced a traumatic accident resulting in the loss of my vehicle, I expected a higher level of service and care from King Price, especially considering the company's advertising promises of providing "royal service" and having their customers' backs in times of need. Unfortunately, my experience has been quite the opposite.
The lack of follow-up and communication from King Price's vehicle department has left me feeling abandoned and unsupported during a difficult time. I believe that the discrepancy between the promises made in your advertising and the actual service provided is unacceptable and reflects poorly on the company's commitment to its customers.
I urge you to investigate this matter promptly and ensure that the necessary steps are taken to address the communication issues within your organization. As a valued customer who has placed my trust in King Price, I expect a resolution to this matter and a renewed commitment to upholding the standards of service promised by your brand.
I look forward to hearing from you promptly regarding this issue and am hopeful that we can work together to resolve this matter in a satisfactory manner.
Sincerely,
Megan Stander
To Whom It May Concern,
I am writing to express my extreme disappointment and frustration with the lack of communication and support I have received from King Price's vehicle department following a conversation with one of your Claims Managers. Despite assurances that I would be contacted regarding the return of my loan vehicle, I have not heard from anyone as promised.
As a customer who has experienced a traumatic accident resulting in the loss of my vehicle, I expected a higher level of service and care from King Price, especially considering the company's advertising promises of providing "royal service" and having their customers' backs in times of need. Unfortunately, my experience has been quite the opposite.
The lack of follow-up and communication from King Price's vehicle department has left me feeling abandoned and unsupported during a difficult time. I believe that the discrepancy between the promises made in your advertising and the actual service provided is unacceptable and reflects poorly on the company's commitment to its customers.
I urge you to investigate this matter promptly and ensure that the necessary steps are taken to address the communication issues within your organization. As a valued customer who has placed my trust in King Price, I expect a resolution to this matter and a renewed commitment to upholding the standards of service promised by your brand.
I look forward to hearing from you promptly regarding this issue and am hopeful that we can work together to resolve this matter in a satisfactory manner.
Sincerely,
Megan Stander
